Comments & Audit Trail

Construction projects need clear records. When a dispute arises about who was told what, or when a defect was reported, you need evidence — not guesswork. Comments and the audit trail in Pasco Cloud provide that evidence, giving every issue (and every contract and task) a permanent, timestamped record of discussion and activity.

Comments

How Comments Work

Every issue has a comment thread where team members can discuss the problem, propose solutions, and document resolution progress. Comments appear in chronological order on the issue detail page.

To add a comment:

1. Open the issue detail page.
2. Scroll to the Comments section.
3. Type your comment in the text box.
4. Optionally attach files or photos (see below).
5. Click Post to submit.

Your comment appears immediately, and the issue's comment count is updated.

Comment Attachments

You can attach files and photos to individual comments — not just to the issue itself. This is especially useful for documenting resolution progress:

• Before and after photos — attach a photo of the defect with your initial comment, then a photo of the completed repair when resolving.
• Supporting documents — attach a drawing mark-up, a supplier quote, or a specification reference.
• Annotated images — mark up photos with arrows, text, and highlights before attaching.

💡 Tip

Document the resolution, not just the problem. When resolving an issue, add a comment with a photo of the completed work and a brief description of what was done. This creates a complete record — the original defect, the discussion, the fix, and the verification — all in one place.

Comment Notifications

New comments trigger in-app notifications. Email notifications are not sent for comments to avoid notification fatigue — on active issues, comments can be frequent and sending an email for each one would be overwhelming.

Audit Trail

What Gets Recorded

The audit trail automatically records every significant action on an issue. You do not need to do anything to enable it — it runs in the background whenever changes are made.

The audit trail captures:

• Status changes — who changed the status, when, and from what to what (for example, "Status changed from Raised to Open by Jane Smith").
• Assignment changes — when the assignee or close-out manager is changed, including who made the change and the previous and new values.
• Priority changes — escalation or de-escalation of priority with before and after values.
• Field edits — changes to title, description, category, due date, and other fields.
• Sharing changes — when groups or users are added to or removed from the issue's visibility.

Each audit record includes:

• Who — the user who made the change.
• When — the exact timestamp.
• What — the field that changed, with before and after values.

Viewing the Audit Trail

The audit trail is shown on the issue detail page alongside the comment thread. Audit entries are visually distinct from user comments, so you can easily tell the difference between discussion and system-recorded activity.

Why This Matters for Construction

The combination of comments and audit trail serves several important purposes in construction:

Compliance

Many construction contracts and regulatory frameworks require records of defect identification, notification, and resolution. The audit trail provides timestamped evidence of when an issue was raised, who was notified, and when it was resolved — without relying on anyone's memory.

Dispute Resolution

When disagreements arise about whether a defect was reported, when it was fixed, or who was responsible, the audit trail provides objective evidence. Every action is recorded with timestamps and user attribution.

Accountability

The audit trail creates clear accountability chains. You can see exactly who raised an issue, who was assigned to fix it, what actions were taken, and who verified the resolution. There are no gaps in the record.

Knowledge Sharing

Comments serve as a knowledge base for the project. When a similar issue arises later, team members can review previous issues to see how they were resolved — including photos of the fix and notes about the approach taken.

ℹ️ Did you know?

The audit trail is permanent and tamper-proof. Records cannot be edited or deleted — not by the user who made the change, not by project admins, and not by system administrators. This ensures the integrity of the record for compliance and dispute resolution purposes.

Comments on Other Entities

The comment pattern is not unique to issues. Comments with attachments are also available on:

• Tasks — discuss task progress, ask questions, and document work done. Tasks also include system comments that automatically log status changes.
• Contracts — discuss contract matters, record decisions, and attach correspondence.

The comment experience is consistent across all entities — the same text input, attachment support, and notification behaviour.

What's Next?

• Want to attach files and photos? See Attachments for details on photo capture and annotation.
• Ready to try it out? Follow the Tutorial: Raising and Resolving Issues.
• Looking for task management? See the Tasks Overview.