Issues Overview

Construction sites generate defects, safety concerns, and action items constantly. Tracking them on paper checklists or in email threads means things get lost, accountability disappears, and the same problems keep recurring. Issues in Pasco Cloud give every defect a clear owner, priority, and audit trail — from the moment it is raised to the moment it is verified and closed.

What Is an Issue?

An issue is a tracked item that needs attention on your project. It could be a concrete crack, a safety hazard, a non-compliance finding, or a follow-up action from an inspection. Each issue has:

• A title and optional description explaining the problem.
• A status tracking where it is in the resolution process.
• A priority indicating urgency — low, medium, high, or critical.
• A category classifying the type of issue — safety, quality, environmental, and more.
• An assignee responsible for resolving it.
• A close-out manager responsible for verifying the fix (defaults to the creator).
• An optional GPS location pinpointing exactly where the issue is on site.
• File attachments and comments for documentation and discussion.

Issues can also be linked to a report — when an inspection item is flagged as a failure, Pasco Cloud can create an issue automatically, linking it back to the specific field in the report that triggered it.

Issue Lifecycle

Every issue moves through four statuses:

1. Raised — the issue has been logged but not yet actioned. This is the initial state.
2. Open — the issue is being actively worked on. The assignee is investigating or fixing the problem.
3. Resolved — the assignee has completed the fix and marked the issue as resolved.
4. Closed — the close-out manager has verified the fix and signed off. The issue is complete.

The close-out manager (who defaults to the person who created the issue) is the only person who can close a resolved issue. This ensures that someone independent of the fix verifies that the work was actually done properly. If the fix is inadequate, the close-out manager can reopen the issue back to open status.

ℹ️ Did you know?

Why the close-out manager role? In construction, the person who fixes a defect is not always the best judge of whether it meets the required standard. The close-out manager provides an independent verification step — similar to how a superintendent inspects a contractor's rectification work before signing off.

Categories

Issues are classified into ten categories to help with filtering and reporting:

How Issues Are Created

There are two ways to create an issue:

Manual Creation

Navigate to the Issues page and click Create Issue. Fill in the details — title, description, category, priority, assignee, project, due date, and optionally set a GPS location with a description.

Automatic Creation from Reports

When a template is configured with flag logic on an inspection field, and the person filling in the report records a failing response, they can raise an issue directly from the report builder. The issue is automatically linked to the report and the specific field that triggered it.

This is one of the most powerful connections in Pasco Cloud — flagged inspection items flow directly into the issue tracker, creating a clear chain of evidence from the inspection to the corrective action.

ℹ️ Did you know?

Automatic issue creation: When you flag a field response in a report (for example, marking an inspection item as "Fail"), you will see a "Raise Issue" option. Clicking it opens a quick creation modal with the title pre-filled from the field label and the report linked automatically.

Key Features

Map View

Toggle between list view and map view on the Issues page. The map shows all issues that have a GPS location as coloured pins — red for critical, orange for high, amber for medium, and green for low priority. Clusters appear at wider zoom levels when many issues are close together.

💡 Tip

Site defect walks: Use the map view during site walks to see all open issues plotted on the map. This gives you a visual overview of where problems are concentrated and helps you plan your walk route efficiently.

File Attachments

Attach photos, documents, and PDFs to issues. On mobile, capture photos directly from your device camera and annotate them with arrows, text, and highlights. See Attachments for details.

Comments and Audit Trail

Every issue has a comment thread for discussion and an automatic audit trail recording every status change, assignment change, and edit. See Comments & Audit Trail.

Sharing and Visibility

Issues use the same group-based visibility model as other documents in Pasco Cloud. Share issues with specific users, groups, or make them public. The creator, assignee, and close-out manager always have access.

Mobile Support

Issues are fully supported on the Pasco Cloud mobile app. You can create issues, set GPS locations using your device's current position, capture and annotate photos, add comments, and update statuses — all from the field. The map view is available on mobile too, making it ideal for site walks and defect triage.

What's Next?

• Ready to manage issues? Read Managing Issues for the full guide to creating, editing, and filtering issues.
• Want to understand the audit trail? See Comments & Audit Trail.
• Need to attach photos? Learn about Attachments.
• First time? Follow the Tutorial: Raising and Resolving Issues for a hands-on walkthrough.